419 Seward St.
Watertown, NY, 13601 United States
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
A tracking number will take 2-5 business days to be generated then an email with tracking details will be sent to you the moment your product is shipped out. If you don’t receive the tracking info via your email after 5 business days, please email us to get updated at [email protected]
Please note our fulfillment and shipping estimates will be longer than usual depending on the product and shipping estimates might increase for your order during Public Holidays and busy periods.
MasterCard, Visa, PayPal, Apple Pay, Amex..etc.
Tracking information may not update immediately in some cases especially with registered airmail shipments. However, please rest assured your item is on its way. There are some reasons why tracking information may not available. If your tracking status has not been updated for over 5 days, please contact us at [email protected]. We will provide you further assistance.
Please note our fulfillment and shipping estimates will be longer than usual depending on the product and shipping estimates might increase for your order during Public Holidays and busy periods.
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.
Send us an email at [email protected] with attaching photo(s) and we will send out a replacement within proper timeline.